Business Value with Analytics

Real time access to critical data and user empowerment

“Empowerment to our JLL colleagues to use and really engage with an embedded analytics solution such as Qlik is a key game-changer for us in our relationships with customers and in our industry.

Data Technology have been pivotal in understanding both our business and technology process, requirements and future ambitions, and working alongside us and in partnership to achieve goals. We are already looking into how we continue our relationship with both Data Technology and Qlik as an adaptive solution, to consistently add value and enhance our solutions for the benefit of our colleagues and clients.”

– Rob Sanders, Head of Technology, Insight & Analytics & Asset Management, JLL – UK Property & Asset Management

Challenge

JLL is a world leader in real estate services. Within the UK Property & Asset Management business line we have over 200 clients from large institutional investors to individuals looking after 25,000 of our clients customers in over 4,000 properties.

We had an end of life debt management platform which sits across multiple systems. The key requirements consolidate multiple data sources into a single view with the ability to write back data, automate reporting, access holistic debt management as insight and analytics, and automate email letters and statements to customers.

Solution

JLL compared various solutions for a debt management platform and in conjunction with Data Technology identified Qlik with a data write back extension from Data Technology.

This met JLL’s functional requirements for an app via data input and scheduled NPrinting tasks for automated correspondence to customers. In addition the broad Qlik product set provides a future roadmap around analytics and insight that had not previously been accessible.

Results

From contract it took 9 weeks ‘go live’ with pricing for 400 users being cheaper than the previous 45 users on a specialist debt management platform.

Subsequently, JLL have increased to 1400 users and started to use the product more broadly within the business line. An evolving level of data literacy amongst colleagues who are becoming more confident with how to engage with the data due to the intuitive nature of Qlik.

Data – Insights – Action – Results = Business Transformation

About JLL

Jones Lang LaSalle are a world leader in real estate services. They buy, build, occupy and invest in a variety of assets including industrial, commercial, retail, residential and hotel real estate. From tech start-ups to global firms, their clients span industries including banking, energy, healthcare, law, life sciences, manufacturing and technology.

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